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When I try do download apps on this phone it tells me to change settings in "my family". When I go to "my family" on I get a "internal server error". I've tried different windows live accounts and tried Zune and get the same message. How can I enable the phone to download apps?

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For the internal server error, I recently had a similar problem with Firefox but it worked with Chrome. Perhaps you could try switch browser and see if that helps? – row1 Dec 2 '12 at 5:52
oh sure, iPhone will offer you so much more :)) – Freeman Dec 2 '12 at 9:44
There are issues if the date of birth on the live id makes you less than 18 years old - have you checked the date of birth is correct? – Rowland Shaw Dec 2 '12 at 22:01

Go to and log in there. If it asks you to log in with your parental id, then your account was set up as a child and you need to find the parent account that set it up originally to allow app downloads.

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Change your date of birth to over 18 on your Microsoft account it worked for me

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Are you able to flesh out the details a bit more? E.g. a URL and some steps to get to the correct page. – row1 Feb 1 '13 at 2:47

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