Windows Phone Stack Exchange is a question and answer site for enthusiasts and power users of Windows Phone OS. Join them; it only takes a minute:

Sign up
Here's how it works:
  1. Anybody can ask a question
  2. Anybody can answer
  3. The best answers are voted up and rise to the top

In my company, we changed our email hosting provider.
The username used to send and receive mail is not the same.

With Outlook or Thunderbird this was no problem. We just had to change the username in the account settings.
But with Windows phone, changing the username displays a message saying the current account will be deleted and recreated.
I tested this and can confirm this: every locally stored emails are deleted (interesting: iPhones have exactly the same problem.)

A workaround is to create a second account. But the first account keeps complaining about the fact that the server can't be reached, or something similar (I set the check frequency to manual).
And this is ugly.

I search for a way to change some/all email settings without the account being deleted.

Any idea?

share|improve this question
Sorry but I can't help. Could you please inform the OS version? – Vitor Canova Jan 10 '13 at 22:47
OS version is : various ones (we have 75 HTC with Windows). All I saw have the problem. – Gregory MOUSSAT Jan 11 '13 at 8:50
What type of mail account are they? Is it Exchange, IMAP, or POP3? – Rowland Shaw Jan 11 '13 at 9:03
POP3 accounts.. – Gregory MOUSSAT Jan 11 '13 at 12:37
Which Windows Phone version is installed? 7, 8 or 8.1? – rubo77 Dec 18 '14 at 22:07

Your Answer


By posting your answer, you agree to the privacy policy and terms of service.

Browse other questions tagged or ask your own question.