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OneNote was working and synchronising but then stopped. I may have reorganised some files on my SkyDrive and now OneNote is stuck. It says "can't sync" and there's no error or detail to help me.

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migrated from superuser.com Jan 21 '13 at 17:51

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3 Answers 3

In Desktop OneNote, click the drop down of your note filename on the top left and you'll see a list of notebooks.

Right-click the notebook and click Notebook Sync Status...

In the next dialog, you'll see the SkyDrive path to the file. Open it and remember where it is.

Now open the Office phone app and allow time for it to refresh your SkyDrive files. Then, browse to the location above and open the notebook.

This will cause the OneNote phone app to update and all should be well again (for a while ;))

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Resetting Office fixed it for me:

  1. On your Windows Phone, Go to Settings, tap Applications, and then tap Office
  2. Tap Reset Office.

Reference: http://windows.microsoft.com/en-US/skydrive/fix-windows-phone-docs-problem

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Uninstall and reinstall SkyDrive app on your phone.

I had the same problem and solved by reinstalling SkyDrive. I think that the reason was the password change I did recently

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