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OneNote was working and synchronising but then stopped. I may have reorganised some files on my OneDrive and now OneNote is stuck. It says "can't sync" and there's no error or detail to help me.

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migrated from Jan 21 '13 at 17:51

This question came from our site for computer enthusiasts and power users.

Resetting Office fixed it for me:

  1. On your Windows Phone, Go to Settings, tap Applications, and then tap Office
  2. Tap Reset Office.


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In Desktop OneNote, click the drop down of your note filename on the top left and you'll see a list of notebooks.

Right-click the notebook and click Notebook Sync Status...

In the next dialogue, you'll see the OneDrive path to the file. Open it and remember where it is.

Now open the Office phone app and allow time for it to refresh your OneDrive files. Then, browse to the location above and open the notebook.

This will cause the OneNote phone app to update and all should be well again (for a while ;))

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Uninstall and reinstall OneDrive app on your phone.

I had the same problem and solved by reinstalling OneDrive . I think that the reason was the password change I did recently

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