Take the 2-minute tour ×
Windows Phone Stack Exchange is a question and answer site for enthusiasts and power users of Windows Phone OS. It's 100% free, no registration required.

I locked myself out of my phone by entering the wrong password too many times. However, instead of the usual "Try again in 1 minute" message, it says I need to wait 24,135 minutes (more than 16 days)!

What can I do to unlock the phone today?

share|improve this question
    
Had the same problem on my mom's phone awhile ago. Ended up taking it in to the nearest Microsoft Store (if none is nearby, maybe your cell carrier's store can help). I don't recall if they actually managed to work around the issue or not, but we ended up asking for the phone to be replaced regardless. –  Iszi Sep 9 '13 at 14:10
    
I presume by now you've tried shutting it down and turning it on again, and forcing a reboot via holding Lock+VolDn? –  Iszi Sep 9 '13 at 14:14
    
i dont know. my 2 years son did this with my phone. hate this windows, i am going to switch to android. –  usman Sep 9 '13 at 16:42
    
What model of phone is it? you should be able to do a hard reset, and set it up again, if the password is unknown to you. –  Rowland Shaw Sep 10 '13 at 11:47
2  
Does the value 24,135 actually decrease? Or is it stuck at the number? –  karancan Sep 12 '13 at 23:50

2 Answers 2

This is a known bug. You can try again in double of the time from the last attempt. So if it showed 1 minute, it would be in 2 minutes, after that 4 minutes etc.

I think it got fixed in GDR2 update but not 100% sure

share|improve this answer

i had the same problem but i finally overcame it. switch off the phone , re-insert the sim card and turn it ON. the phone will update to its current time and it will ask you to enter your password again

share|improve this answer

Your Answer

 
discard

By posting your answer, you agree to the privacy policy and terms of service.

Not the answer you're looking for? Browse other questions tagged or ask your own question.