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I have a PC running Windows 7 Home Basic. I used to be able to connect my Lumia 620 to it just fine, but now I'm no longer able to. When I connect the phone to the PC, I'm not able to browse its contents. I've tried the troubleshooter and it's saying that some driver needs to be installed.

What driver do I need?

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Dont you need that software that replaces Zune when you are using Windows 7? – Mikael Dúi Bolinder Jun 5 '14 at 9:51
@MikaelDúiBolinder Not according to akid on – Rowland Shaw Jun 5 '14 at 11:36

The drivers should just self install - it may be that they've become corrupted on your PC. One thing you can do, whilst the phone is connected, is to go into (from memory, as I don't have a Windows 7 PC to hand) Control Panel -> Device Manager - If you have any with a yellow warning triangle, right click and choose "Uninstall" - if you don't have any with a warning triangle, look for devices under "Universal Serial Bus devices" and uninstall the phone (it may just show as a MTP device). Then disconnect your phone, reboot, and once logged back on, reconnect your phone.

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Set automatically get recommended drivers and updates for your hardware (Windows Update). And try remove and reinstall drivers for your phone

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In your PC/Laptop, with your phone still connected

Go to Device Manager >> Portable Devices >> Your Phone's Name >> Uninstall (on right-click)


Go to Device Manager >> Universal Serial Bus Devices >> Uninstall (every single one of them)

And then connect your phone again to install the drivers from the scratch.

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