This occurs due to a specific state setting in some HTC devices that results in the phone not being able to make a desktop passthrough connection. This state condition can be mitigated by following the steps below.
Use the following workaround.
- If connected, unplug the phone device from the computer.
On the phone device:
- Press the Windows button.
- Press the right arrow button (on the top right of the screen) or swipe from right to left to expose the application list.
- Scroll to and select “Settings”.
- Scroll to and select “Cellular”.
- Select “Change Network Profile" and then wait for this selection change to complete.
- Press the Back or Windows key to exit the “Settings” menu.
After completing the above steps, follow through with the registration process:
- Connect the Sprint Arrive to the development PC with the USB cable included with the phone device.
- Launch the Windows Phone Developer Registration Tool (Zune software must be running).
- The window titled "Windows Phone Developer Registration" appears which establishes a connection to the phone device and the following status message: "Status: Phone ready. Please enter your Windows Live ID and password and click Register to begin".
- Enter the App Hub registered Windows Live ID and password, and then press the "Register" button.
If that doesn't work for you, then the error message is because of a certificate problem. This link will download a Microsoft Fix-It app that will automatically repair the security certificates for Zune.