For questions relating to backing up your phone.

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6
votes
1answer
173 views

Move game progress to another phone

I want to change my Lumia 820 to 650 and I want to move my games progress. Most games havent sync with fb or other storage. How to move game progress to another phone?
9
votes
2answers
94 views

Backup always fails at 96%

I have a Lumia 1020 with Windows Phone 8.1 Update 1 in it. Since some months now, I cannot backup with my Microsoft account, because the backup fails at 96% with the usual generic message. Before that ...
3
votes
0answers
62 views

Where is the Isolated Storage located on Windows Phone?

Last year I installed a preview of Windows 10 for Phone (version 10.0.10149) on my Lumia, and it broke both WiFi and the cellular network. Thus I was not able to use the phone or update it with newer ...
3
votes
1answer
57 views

Why don't pinned email account notifications work after moving to a new phone?

I had a number of email accounts pinned to my start screen on my old phone that was running Windows Phone 8.1. When I was setting up my new phone, running Windows 10 Mobile, I was asked if I wanted ...
2
votes
0answers
207 views

Backed up text messages are duplicated after Windows 10 install

I backed up my text messages to OneDrive before upgrading to Windows 10. Now all of the backed up messaged are being displayed twice. This does not happen for messaged received after the update. I ...
0
votes
0answers
35 views

How to Export qq Chat Record

QQ is a commonly-used chatting app in China. It is a disturbing fact that QQ for WP 8.1 doesn't have the function to export the previous chat records so far, and since WPers are only a minority, no ...
2
votes
1answer
112 views

How to recover data from broken phone broken? [closed]

My Lumia 535 is broken and I forgot my Microsoft account username and password. I have the IMEI number and MAC address - how can I get my all data off the phone?
3
votes
2answers
96 views

Get rid of applications, that were removed from App Store

I have received "cleared" Lumia 535 from service, after two week long fixup. Since phone was restored to factory defaults, first thing, that I did was to login to my Microsoft account and restore all ...
2
votes
1answer
68 views

Restore from backup after Installation

I made a Hard Reset in my mobile and mistakenly avoided the restore session while it asked me to restore or start afresh. I have my backups in Onedrive. . Is there any way I can restore it now. .?
2
votes
2answers
3k views

How can I retrieve a deleted conversation in my text messages on Nokia Lumia 635?

I had a whole important conversation in my text messages and I accidentally deleted it. I haven't backed-up my phone in two weeks, so I'm wondering if there's a chance to get back that conversation ...
1
vote
0answers
304 views

I can't backup my settings (and apps)

When I try to backup my settings on my Lumia 830 running WP 8.1 GDR2, after the upload bar reaches 100%, I always get the message: "There was a problem backing up your settings. Try again later." ...
2
votes
1answer
476 views

Is there a way to restore WhatsApp conversations after a factory reset?

I'd like to restore my present WhatsApp conversations when I'll perform a factory reset on my Windows Phone with WP 8.1. I tried once, but when I reinstalled it, the only conversation I got back were ...
1
vote
0answers
5k views

Is there anyway to find Whatsapp backup in a Windows Phone with no SD Card?

I don't know where my backup is stored in my Lumia 930. It doesn't have SD Card but the app is still able to make backups. I'm pretty sure the back ups can't go anywhere else but my phone, still I ...
3
votes
2answers
316 views

Restore a backup and keep apps saved on SD

I have to bring my own personal phone in assistance for a not-working button and I need to back up. (I do not know why, to my girlfriend, who took the same model for the exact same problem, they have ...
1
vote
0answers
94 views

Back up contacts, including profile pictures

Lumia 930 with WP8.1 Is there an app that backs up contacts including each contact's photo? I tried some apps but when I open the saved contact file (*.vcf) in Windows desktop, there is no picture.
0
votes
1answer
608 views

Accidentally deleted important SMS on Lumia 625, how can i get it back? [duplicate]

I've accidentally deleted an important sms from my Nokia Lumia 625. Anyone has an idea of how to recover it?
2
votes
1answer
201 views

How to sync video from my phone to any cloud service?

I have Microsoft Lumia and it sync photos automatically to onedrive, but it is not doing the same with videos. I want to keep my videos in sync with any cloud service, is that possible and which cloud ...
4
votes
2answers
6k views

Transfer Whatsapp from Android to Windows phone

I'm trying to transfer whatsapp data from my android phone to windows. I copied the 'whatsapp' folder from android storage to the root folder of windows and then installed whatsapp in windows and ...
2
votes
0answers
1k views

How to backup Viber messages?

Is there any way at all to backup Viber messages on Windows Phones? The standard backup feature on Viber is currently only available for iPhone and Android. Any workarounds to backup Viber messages?...
2
votes
1answer
92 views

Where do I find backed up pictures?

I was using a Lumia 1020 which I lost some time ago. Now I want to retrieve the pictures I had taken on it. I've been looking through the Windows Phone website for the past hour trying to find the ...
5
votes
1answer
62 views

What happen if I try to restore a bigger backup in a different phone?

I have a Lumia 920 32GB and just bought a Lumia 830 16GB internal memory but I can increase up to 128GB with an SD card. My question is: When I start the setup of the new phone it will start to ...
1
vote
1answer
2k views

Will all my contact details get delete if I reset my Lumia 525? [duplicate]

Unfortunately I delete some inbuilt apps like Calender, Podcast, BatterySaver etc in my Lumia 525. So I was not able to open any apps and not able to open email accounts in my mobile. I didn't find ...
1
vote
1answer
1k views

SMS Backup : where are sms that I've sent?

I've got a WP8.1 phone and I activated SMS backup a few days ago. After several tests, I can finally view my sms message on outlook.com via Category Filters. However, I can only see my received sms, ...
1
vote
1answer
92 views

Phone back from repair, do I have to manually add all accounts?

My Lumia 1020 was sent for repair and obviously was wiped first. I took a backup and when I plugged it back in was asked if I wanted to restore that backup - I said yes. But other than my contacts ...
2
votes
3answers
706 views

Can I back up text messages onto OneDrive AND delete them from my phone, Nokia Lumia 810?

Is it possible to backup my text messages onto the OneDrive AND delete these messages from my phone? I need space on my phone, Nokia Lumia 810, but I don't want to completely delete my messages from ...
-1
votes
2answers
2k views

How to export “Messaging” from Lumia 930?

As the title says, I need to export messages to PC exactly as they are stored in the phone together with relevant metadata. How can I do that? I have a Nokia Lumia 930.
7
votes
1answer
1k views

Resolving problems with backup?

For about 2 months now, it appears that backup has been failing to backup correctly - If I kick off a manual backup, the progress works up to 98%, and then fails with a message "There was a problem ...
-1
votes
1answer
91 views

Backup Library albums on onedrive [duplicate]

How can I backup other albums in my PC library other than Camera Roll??
0
votes
1answer
200 views

I accidentally deleted the saved pictures album [duplicate]

I deleted saved picture album by mistake from my Lumia 820. Can I return it back with Zune app or something other ways? Btw I didn't activate the OneDrive service before deleting the album.
0
votes
1answer
306 views

What can be backed up with Windows Phone 8.x?

Similar: What can be backed up? I've read the above question, but the information is over two years old and doesn't specify a phone OS version. I'd like to see an updated list here, specifically for ...
1
vote
2answers
730 views

Backup and restore apps deleted from Store

My Lumia 920 is currently running the Black firmware, with the Windows Phone 8.1 Developer Preview. Other Lumia 920 owners in the household, previously running 8.0 on Black, were able to upgrade to ...
1
vote
1answer
2k views

Properly restore photos to Lumia 1020

I have just reinstalled the firmware on my Lumia 1020 in order to get Cyan (I was on 8.1 Dev Prev) and am now busy restoring everything. I had about 7GBs worth of photos on it, all of which is now on ...
3
votes
0answers
191 views

Restore WP 8 to another backup after it has been restored already?

I was using WP 8.1 from Developer Preview and used the Backup feature. After I had to send my phone in for repair I got it reset to 8.0. The initial setup wizard offered me a backup that was several ...
0
votes
0answers
29 views

How to extract SMS messages from Lumia 520? [duplicate]

I have a Nokia Lumia 520 with Windows Phone 8.0, and I need to extract all SMS messages between myself and another person. How can I copy the entire threads?
2
votes
2answers
358 views

I accidentally deleted the pictures album

I deleted saved picture album by mistake from my Lumia 820. How can I return it back? I didn't activate the OneDrive service before deleting the album.
1
vote
1answer
754 views

Windows Phone 8 - Full System Backup and Restore

I have a new (Verizon) Nokia Icon (Lumia 929) Windows Phone. I'm looking for the equivalent of a Full System Backup and Restore (including contacts) solution, similar to what you might have on a PC. ...
3
votes
1answer
38 views

Retrival of synced data

I bought a Nokia Lumia 720 couple of days back. I stored some data in it and also synced (Onenotes, contacts & apps) with the Hotmail account. Now if I restore my phone, is it possible to retrieve ...
1
vote
1answer
139 views

Is it possible to backup a phone that does not boot anymore?

Phone Model :- LG Optimus - E900 OS:- Windows Phone 7.5 (installed the update on wp 7) My phone got stuck on boot screen with LG logo and it isn't booting. I am not going for the hard reset option ...
2
votes
1answer
10k views

On Windows Phone, where can you view your backed up text messages [duplicate]

On Windows phone you can back up your text messages by going to Settings > Applications > Messaging > Text message backup (flick on) My question is: How can I view these text messages online? Is ...
1
vote
1answer
722 views

Any trick to backup non-Xbox games data

Most of the Xbox-labeled games has a pretty decent way to backup their data (or at least the game progress). On the other hand those who don't have any Xbox label lack of this kind of feature (e.g. ...
3
votes
1answer
1k views

How can I automatically backup old pictures to OneDrive?

I know you can backup pictures automatically, and once backup is activated all pics go to OneDrive. But even after waiting a a few days under Wi-Fi old pictures have not been copied to OneDrive: is ...
9
votes
2answers
4k views

Choose photo albums to backup/upload to Onedrive

On my phone I have three photo albums: Camera Roll, Saved Pictures and Screenshots. The first two get automatically uploaded to Onedrive with the "backup" feature. I'd also like the Screenshots album ...
2
votes
1answer
657 views

Restore phone from backup over wifi?

After doing a factory reset (or when setting up a new windows phone for the first time) it prompts me to restore from backup if I desire. Is it possible to do this over a wifi connection though? At ...
2
votes
1answer
2k views

How to back up photos without USB in Windows Phone 7.*? No Zune Sync

I have a Nokia Lumia 710 (Windows Phone 7.8) here, and the USB port has been damaged. It still charges, but USB syncing is no longer possible. The owner of the phone wants their photos backed up, ...
29
votes
5answers
123k views

How can I export or extract my text messages to a file?

I would like to save all of my text messages that are on my phone to a file on my computer. The WP cloud did a good job of saving them across new devices and software resets, but I'm going back to a ...
5
votes
1answer
640 views

Backup of saved Wi-Fi networks

I am thinking to switch from WP7.8 to WP8. There are many Wi-Fi networks which are saved in my mobile. Is it able to backup these along with their information like password, proxy etc and restore the ...
5
votes
1answer
13k views

Where does SMS backup on WP8 actually back up to? Is it user accessible?

I have SMS backup turned on, and it should sync to the outlook.com account I've used to set up the phone (it's a gmail login though) Does it store it somewhere I can see old sms messages, or is it ...
1
vote
1answer
2k views

Backup Contacts

I am trying to backup my contacts for my HTC Arrive. The phone is getting replaced because the USB port is no longer working. I tried syncing my contacts to my hotmail account, but it is not giving ...
5
votes
1answer
217 views

How can I backup my people group?

When I initialized my Windows Phone, I lost my group (I did synchronise my live account). Until I used windowsphone, searching a person by group was very convenient... Is it impossible to back up ...
5
votes
1answer
633 views

Can i just rename old Live ID

I had live ID with "gmail.com" in the end, and changed that to live.com alias. All services updated to the new liveID name(its unique identifier stays the same). But the phone for now is trying to use ...