Recently I retired my old Windows Phone 7 handset and my 9 years old has inherited it (with no SIM card, just to play games). Until now he has just played free games but now I want to buy a paid game for him, but I can't figure out how to do it.

He has his own Microsoft account which is associated to my account as "family". I have entered my credit card details in his account (I plan to remove them immediately after the game is purchased) and I have configured his privacy setting in xbox.com so that he is allowed to download paid games. But when I try to download the game in his phone, a message appears saying "Can't complete the request due to parental control in your account".

I'm sure that I am missing any other needed configuration step but I can't figure out which one. What else do I need to do so that my son can download the game to his phone? Thanks!


It's his age. He cannot make purchases. The only way to get around it is to reset the phone and use a new account that is aged 13 or over.

Not the answer you're looking for? Browse other questions tagged or ask your own question.