At the moment, I can't download apps onto my phone. I'll be 18 next week, and my mom got me the new Nokia 920, but every time I try to download apps it says a parent needs to add me to My Family.

Every time I have tried getting onto My Family, it keeps telling me there is an error and to try again later. It's been 2 weeks since I got my phone and I still can't get onto My Family, or download apps!

  • Have you visited familysafety.live.com? Feb 28, 2014 at 22:58
  • I need help to set my family at Nokia Lumia 820 ,I'm not using Nokia Lumia 920.
    – user5197
    Mar 7, 2014 at 14:49

3 Answers 3


Try talking to the xbox support guys via http://support.xbox.com/en-US/contact-us . Sorry I can't be of more help.


Your parent needs to be the one to go to My Family, not you. You can't set up My Family if your account is a child account. Here's the info and FAQ: http://www.windowsphone.com/en-us/how-to/wp8/apps/my-family-on-the-windows-phone-website


You have to go into your email account that is attached to the windows account and change your age to 21. I am having the same exact problems with my Lumia 920 and I turn 18 soon.

  • 1
    you can't, because otherwise child protection would be useless.
    – Jac
    Feb 28, 2014 at 22:14

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