I know this looks like a duplicate, but I don't believe it is.

I am an adult. My child is young, and now has a Nokia Lumia 635. I am attempting to set up an account for her.

  1. I do not have a Windows Phone. I set up an account using a gmail address. It appears to work correctly.

  2. I created a new email address and account for my daughter via Microsoft's websites, i.e., an Outlook address.

  3. I have completed all name, age, location, email, and so forth forms for both of us. I have set up My Family. I have set up accounts and gamertags on XBox Live.

  4. When I log into My Family from my desktop, with my own account, I see my daughter's account as a child account. It is marked "Free and paid downloads turned on" (I will later change this, but thought it simplest for the moment). When I log into My Family from my desktop using her account, I can see my name and email but cannot access any other data.

  5. When I log into XBox Games on the phone, it shows her gamertag and profile accurately. When I log into XBox Games from the desktop, I get the same result as with My Family: with my account, I can access and edit both accounts, while with hers I can only see hers and can't change anything.

  6. When I attempt to download any app, be it XBox or otherwise, I get the dreaded "My Family setup needed" (please get a parent to log in to the account from a computer and give permission).

  7. I have tried shutting down the phone for 10 minutes, while my computer is completely logged out of everything, and it hasn't changed anything. I have also run a complete backup of the phone, successfully.

In short, everything works as it is supposed to... except that my daughter's phone won't download apps.

Please help!

  • Have you tried adding the gmail account Microsoft account as a child? The store will only use the primary account used when setting up the phone
    – Rowland Shaw
    Nov 2, 2015 at 19:53
  • Can you clarify? I don't understand the phrase, "the gmail account Microsoft account."
    – CAgrippa
    Nov 6, 2015 at 8:49

2 Answers 2



Answer: wait 48 hours, and without explanation or warning, it works properly.


It's the age. 13 and younger cannot make purchases. The only way to get around it is to reset the phone, and use an account aged 13 or older.

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