I know this looks like a duplicate, but I don't believe it is.

I am an adult. My child is young, and now has a Nokia Lumia 635. I am attempting to set up an account for her.

  1. I do not have a Windows Phone. I set up an account using a gmail address. It appears to work correctly.

  2. I created a new email address and account for my daughter via Microsoft's websites, i.e., an Outlook address.

  3. I have completed all name, age, location, email, and so forth forms for both of us. I have set up My Family. I have set up accounts and gamertags on XBox Live.

  4. When I log into My Family from my desktop, with my own account, I see my daughter's account as a child account. It is marked "Free and paid downloads turned on" (I will later change this, but thought it simplest for the moment). When I log into My Family from my desktop using her account, I can see my name and email but cannot access any other data.

  5. When I log into XBox Games on the phone, it shows her gamertag and profile accurately. When I log into XBox Games from the desktop, I get the same result as with My Family: with my account, I can access and edit both accounts, while with hers I can only see hers and can't change anything.

  6. When I attempt to download any app, be it XBox or otherwise, I get the dreaded "My Family setup needed" (please get a parent to log in to the account from a computer and give permission).

  7. I have tried shutting down the phone for 10 minutes, while my computer is completely logged out of everything, and it hasn't changed anything. I have also run a complete backup of the phone, successfully.

In short, everything works as it is supposed to... except that my daughter's phone won't download apps.

Please help!

  • Have you tried adding the gmail account Microsoft account as a child? The store will only use the primary account used when setting up the phone – Rowland Shaw Nov 2 '15 at 19:53
  • Can you clarify? I don't understand the phrase, "the gmail account Microsoft account." – CAgrippa Nov 6 '15 at 8:49


Answer: wait 48 hours, and without explanation or warning, it works properly.

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It's the age. 13 and younger cannot make purchases. The only way to get around it is to reset the phone, and use an account aged 13 or older.

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