When I try do download apps on this phone it tells me to change settings in "my family". When I go to "my family" on windowsphone.com I get a "internal server error". I've tried different windows live accounts and tried Zune and get the same message. How can I enable the phone to download apps?
Go to https://live.xbox.com/en-US/Account/Settings and log in there. If it asks you to log in with your parental id, then your account was set up as a child and you need to find the parent account that set it up originally to allow app downloads.