It shows an phone update for my phone but it is showing 0% from 7AM.It is not moving and my internet connection is fine.What is the problem.Please help me.I could not download apps from store also it is showing 0% from morning for apps also.

  • Are you on WiFi or cellular? If on cellular, turn cellular off and switch to WiFi and try again.
    – djnotes
    Dec 11, 2015 at 18:35
  • It happens at times,please try closing all the apps that are waiting to update or download and then switch off and on again!
    – Astrofun
    Mar 24, 2016 at 5:15

1 Answer 1


As Windows phone don't allow phone update to be downloaded using cellular network,in Cellular network you will see "Downloading 0%",
but as you switch to Wi-Fi you will see it downliading.

  • In store also, small apps will be downloaded using Cellular network,
    for apps with big size like >100 MB, you need Wi-Fi Connection.

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