I have Windows 10 Mobile on a Lumia 930. Just moments ago I unlocked my phone but it stuck on the classic "Resuming..." screen. None of the buttons work. The power button does nothing and I get no haptic feedback from the rest of the buttons. Pressing the Windows button for 20 or more seconds does nothing. The screen is "moving" meaning that I can see loading dots moving, but I can't get to the shortcuts or do anything for that matter.

How can I reset my phone?

  • 1
    Have you tried holding the Power button for ~10 seconds? That should restart it. You might also try a soft reset by pressing Power+VolumeDown. – RareNCool Feb 25 '16 at 16:27
  • Soft resetting with Power + VolumeDown did the trick. Thank you for your input. – Aventinus Feb 26 '16 at 8:37

I finally managed to reboot my phone by soft resetting it, holding Power + VolumeDown. Nothing else was working.

  • hi I just had the same problem, with my Lumia 650 windows 10, looks like soft re-set works (Power + Volume+) thanks! – kevin Feb 8 '17 at 23:06
  • I think its Power plus Volume UP , to soft reset Lumia phones.just did that to my Lumia 830 and it worked! – Benny Pang Dec 2 '17 at 21:17

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