My download of the Smart Shoot app (a Nokia camera lens on the 920) failed when it needed an update last week. Since then, it displays an "attention required, tap to retry" message. When I tap, it downloads halfway and then fails again.

I am unable to cancel the app or uninstall Smart Shoot completely because those options are greyed out.

  • are you connected to wifi or are your trying to download over the network. Try connecting to a wifi and download the app.
    – franklins
    Dec 21 '12 at 15:42
  • Unfortunately, I've tried both on wifi and over the network. Originally, I was downloading over 4G, but I've retried on both.
    – Gundabad
    Dec 26 '12 at 13:37

I think in downloads hold down on it then 'cancel download' . Then try and download the app again.

  • Thanks Joe, but the 'cancel download' option was greyed out. After about a month, the pending download did go away on its own, and I was able to re-initiate the update.
    – Gundabad
    Mar 7 '13 at 16:19

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.