I just did a hard reset, and installed Windows 10 Mobile, then I restored my Onedrive backup.

Everything was working normally, until I tried to write a message, I noticed that there are no suggestions and wordflow is not working.

When i go to Settings -> Time & Language -> Keyboards, all the keyboards are showing a message Attention Required, when I click on one it says to retry to download the Text Suggestions, when I do that it says Preparing Download for a while and then goes back to Attention Required.

I can't download, it and use the WordFlow keyboard.. any suggestions?


  • Have you tried checking for updates. When you download a new language/keyboard, sometimes it's delivered as a tiny update Mar 30, 2016 at 7:05
  • @Kelvinelove it only does that if you are a slow of fast insider as Simone Bonato said, that is why some people have this issue. Stable releases don't have access to this tiny updates ;)
    – miguelmpn
    Mar 30, 2016 at 10:02
  • I have had same problem for a month after resetting my phone to factory settings. Can't download Chinese traditional handwriting keyboard. Keep getting attention required after trying to download keyboard. Tried insider updates three times, no success. Tried download additional language speech support. Still face the same problem. However, I was able to download a simplified Chinese 12 keyboard. But, this mickey mouse keyboard is really hard to use. It is very time consuming. So, I am still searching for answers. Really regretted going to Windows 10 mobile. Wished that i have stayed with Windi
    – Henry Chen
    Sep 24, 2017 at 14:30

6 Answers 6


With Windows mobile 10 I had the same problem (I have returned to 8.1).

In Windows Central I found this:

Additional language keyboards may not be present and may not be able to install on US builds after upgrading to Windows 10.

Workaround: Reopen the Windows Insider app and re-select Insider Fast/Slow again. The download of keyboard packages will then work.

However, I read that with Redstone (build 14291) the bug that makes phones unable to download languages is fixed.

  • Done, this is why StackExchange is better than the Windows Reddit to find for solutions ;)
    – miguelmpn
    Mar 29, 2016 at 16:52
  • Does it work? :)
    – untitled
    Mar 29, 2016 at 16:53
  • Yes, setting to Slow ring worked for me, I just had to click on the keyboard to download the update, then going to phone updates there was an update ready to install
    – miguelmpn
    Mar 29, 2016 at 16:57

Apparently from Gabe's blog, this issue is fixed on the Build 14295 (currently available on Slow Ring)



Word Flow and text suggestions aren't available with all languages. To see if your current language is supported, see Windows Phone feature and service availability.


After searching for answers for weeks, I finally was able to do traditional Chinese handwriting again on my Lumia 640 with Windows 10 mobile. I first went to settings, language. And add traditional Chinese language. Then, I went to setting, speech, add Chinese simplified . After doing this, I went back to settings, then keyboard. You can then add Chinese simplified handwriting keyboard. After installing the simplified Chinese keyboard, you can write simplified Chinese. You can then tap the option to switch from simplified Chinese to traditional Chinese handwriting. Now, I could finally do traditional Chinese hand writings again. This is a round about way to solve this problem. But, it worked on all my three Lumia phones on Windows 10. I still could not directly download to add the traditional chinese handwriting keyboard directly. But, it does not matter now.

Hope this helps.

  • Henry Chen's method of down loading Chinese Simplified Speech, actually concurrently downloaded successfully the Simplified Keyboard at the same time on my Lumia 830. (Windows 10 - insider Slow ring). Then, as suggested tap the option of switching Simplified to Traditional hand writing. Success finally!! many thanks! Why did option disappeared from my phone in the first place was a mystery!
    – Benny Pang
    Nov 28, 2017 at 13:57

I have this problem too, first I think my Internet filtering is reason, but what is the solution in Redstone:

  1. Go to Settings > Update & security > Windows Insider program.

  2. Link your account, tap Get Started, restart you phone.

  3. After restart you can download all keyboard languages without any problem.

After installing any language pack you must restart.

Don't forget you are now an insider. If you do not want this, go to Settings > Update & security > Windows Insider program again and tap Stop Insider Preview builds and confirm that you want to stop getting Insider builds completely.

  • Is there any other way to download keyboards? My phone says if I become an insider I'll have to reset the phone to stop getting upgrades
    – YaddyVirus
    Feb 18, 2017 at 12:27
  • @YaddyVirus no I think this first & last way :(
    – A1Gard
    Feb 20, 2017 at 23:13

I might be just reading too far into it....I was playing with this issue on a spare phone. I hard reset and tested, and it worked, then I reset again to see if the keyboard stayed or got removed. It got removed, so I tried to add it again and it failed....so I thought about it, and when it succeeded, I remembered that I had told the keyboard to 'install', then I immediately switched to the 'phone update' page to see if it was trying to download it as an update from there, which it was, and it succeeded while I was watching it from the 'phone update' settings page. So I tried that again, and it succeeded again? Superstition, or weird glitch? I have no idea :)

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