I've upgraded my 640 and have lost SMS notifications. Not sure if it's something I did or not but Settings / System / Notifications & Actions / Messaging is turned on. Battery saver settings have Microsoft phone enabled. Missed calls do show with a counter on the glance screen.

Any ideas how to bring back SMS notifications? I'd rather not hard reset.

  • 3
    Try checking if "Quiet Hours" is disabled, under Cortana Apr 25, 2016 at 15:12
  • Nope, I don't normally have Cortana enabled, but I've turned it on and no difference (quiet hours are off)
    – PeterI
    Apr 25, 2016 at 15:37
  • Okay, but you're sure that all the other notifications and sounds from other apps are playing, and it's not a hardware problem?? Apr 26, 2016 at 8:22
  • Okay it's a bit weird, I am get getting message delivery notifications (after turning the option on) for sent messages from my network operator and those do appear on the lock screen/messages tile.
    – PeterI
    Apr 26, 2016 at 10:05
  • Interestingly trying to check the glance screen settings prompted me to do a phone restart to install an update. I'll see if it's fixed anything later on.
    – PeterI
    Apr 26, 2016 at 15:34

3 Answers 3


I had this problem when i was on old builds like 10586,136, .164 etc. make sure you are on latest build. these were small bugs. they're all fixed now.


Hey do check these things on your phone:

  1. Go to >All settings>System>Notifications & Actions>Messaging (Switch is 'On'). Enter Messaging & switch 'On' Notifications, Show notification banners, Keep notifications private on the lock screen, Vibrate if my sound settings support it, and choose your Notification Sound.
  2. Now go to >All settings>Personalisation>Sounds> and switch 'On' Vibrate and MAKE SURE you have 'tick marked' System alerts.

If System alerts is not 'ticked' then you will not get some of the alerts from your phone, including messaging notification.


Had that problem too. Follow these steps:

  1. Go to Settings->Battery saver->battery usage.
  2. Select Messaging + Skype and click details.
  3. Allow the app to run in background and also for even when battery saver is on.

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