I accidentally removed an account from my w10m and most of my contact disappeared from People app.

How can I recover them? I have a number of backups on my OneDrive.


  • You removed your Microsoft account? Have you tried adding it back?
    – Indrek
    Sep 27 '16 at 17:27
  • I can't remember username and password. On the old phone is still active, the only thing I know is that it's called Outlook...
    – abenci
    Sep 27 '16 at 18:39
  • Then you should reset your MS account password. Not remembering it can bite you again in the future. The backups won't help you - to use them you'll need to do a hard reset and sign in to the same account before you can restore from them.
    – Indrek
    Sep 27 '16 at 19:27
  • Now I know where it is. It's a live.com account. I recovered the password and logged-in and I can see all my contacts. It was created ages ago. I cannot add it to my lumia 950 because it's linked to the same email address of my main Microsoft account. How can I do?
    – abenci
    Sep 27 '16 at 19:28
  • I don't understand what you're saying there. Do you have multiple MS accounts? What do you mean by " it's linked to the same email address of my main Microsoft account"?
    – Indrek
    Sep 27 '16 at 19:29

In order to use the backups, you'd need to do a hard reset (which wipes everything on your phone), then log in to the same MS account and restore from the backup. If you have multiple MS accounts and one of them is working on your phone, you can copy the contacts over. To do so, follow these steps:

  1. Log in at https://outlook.live.com/owa/?path=/people with the account that contains the contacts.
    If you don't remember your password, go to https://account.live.com/ResetPassword.aspx

  2. In the top menu bar, click on Manage → Export contacts. Follow the steps to save the contacts to a file.

  3. Repeat step 1, but log in with the other account that's configured on your Lumia.

  4. In the top menu bar, click on Manage → Import contacts. Follow the steps to import the file you saved earlier.

  5. Allow some time for the phone to sync the account, and the contacts should show up on your phone again.

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