I have recently upgraded my Lumia 535 on Windows 10 Mobile. After upgradation the Office in WP8.1 has been replaced by three discrete apps (Word, Excel and PowerPoint) in W10M . But the issue is that these apps are not working in that native way in which the Office worked. Whenever I try to open an office-associated file(.docx, .ppt, .pptx etc), say word document, notification occurs.

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If I tap yes it drags me to the Word-app-page in the store where no button of install, get or update is present. Instead there is launch button. tapping on which opens Word app but don't induces that file. I manually have to tap on Browse button and go to the specific location of the file in order to open it. Similarly I have to save an email-attachment to my phone first then I have to open **Word ** again and browse to the location I have saved the file There is no direct method to open them. Any solution? I have upgraded by official "Upgrade Advisor App" and my phone's L535DS running november update.

  • 1
    Have you tried uninstalling and reinstalling the Office apps?
    – Indrek
    Sep 28, 2016 at 18:51
  • 1
    I have tried this only for Word app not the others but I am sure that wouldn't work as it didin't work for Word
    – Hamza
    Sep 28, 2016 at 18:52

1 Answer 1


You are still running 1511 version it seems. A lot of bugs has been fixed on Anniversary update i.e)version 1607.

Do the following:

  1. Update Windows 10 Mobile to version 1607.
  2. Install any pending updates for Office on Store.
  3. If things didn't work after that, try uninstalling and re-installing the office apps.
  4. If nothing works out perform a hard reset.

Note : It is always preferable to perform a hard reset after upgrading to Windows Phone 8.1 to Windows 10. Many people have reported strange problems after the upgrade which are solved by a hard reset.

  • But resetting will set it back to WP8.1. Isn't it?
    – Hamza
    Sep 30, 2016 at 17:37
  • 1
    @User5 No it will not. It will reset phone memory, apps, data,etc... The OS version will be left unchanged. It is like that you will get a new version of OS you currently have.
    – Kolappan N
    Sep 30, 2016 at 18:42
  • Oh it sounds good.......I'll try. And @Kolappan Nathan what you should try is to help me out over same prolem with another app :D . I am also having trouble for pdf files. See my new question.
    – Hamza
    Sep 30, 2016 at 18:48
  • Updation was made available today and I have installed it , resolved many issues. Thanks. But how did you find that version?
    – Hamza
    Sep 30, 2016 at 19:10
  • @User5 The updated version was released a month ago. It was released in waves or in various phases. Not everyone receives it early. The Windows 10 Version 1607 is yet to roll out to some phone models. It is lucky you received it in time.
    – Kolappan N
    Oct 1, 2016 at 9:45

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