1. Phone not downloading media in WhatsApp
  2. Not getting connected to Facebook through App, email not syncing.
  3. Browsers are not connected to browse the Internet.
  4. Messages can be sent and read in WhatsApp.

Happens in WiFi as well as data.

  • Is your internet connection working? Have you tested any other phone with your WiFi?Have you contacted your ISP? – Kolappan Nathan Oct 1 '16 at 15:20

Whatsapp chatting service is free for the most of network providers when they don't allow media streaming (As per in your case). So the actual issue is that either your phone is not connecting to internet or you don't have permission to access internet( perhaps you don't have credit in your SIM ). For first issue you may try Settings>Networks & wireless>Cellular & SIM and set APN to default (if it is not set) and allow data roaming. Then check your connection by some of the native apps e.g. Store or Edge. If problem continues then please try reinstalling problematic apps.

Note: This is only for cellular connection.

Your Answer

 
discard

By clicking "Post Your Answer", you acknowledge that you have read our updated terms of service, privacy policy and cookie policy, and that your continued use of the website is subject to these policies.

Not the answer you're looking for? Browse other questions tagged or ask your own question.