My lumia 800 can't seem to match an incoming call number to a contact. The contacts have the country code but the incoming number does not. Incoming SMS have the country code and are matched to the proper contact.

Any ideas?

  • What network are you on? – Rowland Shaw Jan 24 '13 at 8:44
  • Starhub, Singapore – Hosney Jan 26 '13 at 10:44
  • Please try if this will fix the country code issue nokia.com/us-en/support/faq/… – user1966 Sep 21 '13 at 12:22
  • It is now December 2014 and this issue still remains...and it appears nobody did anything since 2010, still back in WP 7. I posted a bug fix on the MS Feature suggestion page. Here is the link if anybody wants to add additional vote: windowsphone.uservoice.com/forums/101801-feature-suggestions/… Let's try and get this sorted. It is really shameful that old phones never had an issue with this! T – user9745 Dec 2 '14 at 12:30

That happened to me too. I am not absolutely sure, but I believe it was just after I updated my Lumia 800 to WP7.8. I flashed it with Nokia Care Suite and the ROM was intended for the asia-pacific market, so it could be that.

Are you in the same situation?

  • hmm yes i did exactly that too and the ROM was not for my current region. I can't remember if this started happening right after though. I've been traveling and using different SIMs and I noticed this only once I got back. Maybe I'll just wait for the proper ROM to be released (hopefully sometime this month) and try another flash to see if it fixes it. – Hosney Jan 25 '13 at 2:25
  • I flashed my phone again with the firmware variant for my region, and everything appears to be working once again – Hosney Feb 2 '13 at 10:56

can you post a screenshot of the incoming call? I noticed that some of the country codes that use to come in as +49 or +44 (Germany and UK) are now coming in as 49 XYZ which will not match the contact. I wonder if that's the same issue you are seeing. Verizon only, ATT still seems to work just fine on the same device

  • there's no country code coming in anymore. e.g. the country code on the contact is +65xxx but the incoming call is just xxx without the +65. I wonder if this is done by the carrier and not the phone.. – Hosney Jan 23 '13 at 2:13
  • I am 99% sure that this is a carrier thing because the phone works with the information it gets from the carrier... If they don't pass you this information then there is no way the phone could know... – Ivan Crojach Karačić Jan 23 '13 at 8:44
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    I don't know.. i'd guess the phone should be smart enough to figure out the local country code and get the full phone number. I think that's how most phones work. – Hosney Jan 24 '13 at 8:10

This is a Windows Phone 8 problem across most brands and I've contacted Microsoft who said the work around is to have 1 contact e.g. joe blogs with 2 numbers (mobile number = +64 22 123456 and mobile number 2 = 022 123456) (+64 is my New Zealand country code) and saved in your contacts (I use Outlook sync via an Exchange server).

The contacts will then display properly on the incoming call. I realise this is a pain as you have to double up on everything for now and I'm waiting for a fix to be released from Microsoft along with the rest of you. There is a reg hack but that may be for the more technically minded.

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