I have a Lumia 530 windows phone, the screen has cracked and wont respond. I have tried moving the sim and sd card to another phone already, to no effect. I would really like to get my phots and text messages back. Is there anything like itunes that would do this? thanks

up vote 1 down vote accepted

Where is your photos saved. You have option to automatic upload it to your OneDrive account when you take a picture. If you have all pictures on OneDrive, you can do factory reset, it should resolve your problem. If you don't have it on OneDrive plug your phone with USB cable and get all picture to computer. Then you can upload pictures to OneDrive by computer and do factory reset of your phone. The best solution is to first try with SOFT Reset.

  • thats great for the photos thanks, in my panic i hadn't thought about using USB, any idea about the contacts and texts? – roo Dec 11 '16 at 17:16
  • @roo Contacts will be saved on your MS account that you have signed in on your phone. – Kolappan Nathan Dec 12 '16 at 15:00

Your Answer

By clicking "Post Your Answer", you acknowledge that you have read our updated terms of service, privacy policy and cookie policy, and that your continued use of the website is subject to these policies.

Not the answer you're looking for? Browse other questions tagged or ask your own question.