This may have started happening after I allowed the Weatherbug app to be a part of my Lumia 950 XL lock screen. That is no longer the case, but I am repeatedly getting a situation where - after the screen locks - I can't unlock it. The keypad to enter my pin will not display and I have to reboot to get use of the phone.

I can swipe down from the top and see the settings panel and I can swipe up to get rid of the time and my Outlook mail status, it's just that the keypad to unlock the phone will not display.

  • This was a bug in early builds of W10M. Try updating on the latest build which hopefully will resolve your problem. – User5 Feb 9 '17 at 15:30

Hard reset should help. If it doesn't help try with reseting your phone with PC. Here you can find more about windows recovery tool.


  • Seems more like a comment. Try to post it as a comment. – User5 Jan 10 '17 at 16:55
  • 1
    While this link may answer the question, it is better to include the essential parts of the answer here and provide the link for reference. Link-only answers can become invalid if the linked page changes. – Indrek Jan 12 '17 at 6:25

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.