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I have a Nokia 635 phone. It will not open the message app (texting) or the email app and whenever I press their icons it just bounces immediately to the start screen. The emails show up in the notifications but whenever I click them it also bounces back to the start screen. Text messages aren't showing up at all in notifications. Any ideas on how to fix it? I really need it to work soon.

  • Have you tried rebooting your phone? – Rowland Shaw Jan 19 '17 at 8:33
  • Is your phone running Windows Phone 8 or Windows 10 Mobile? – Indrek Jan 20 '17 at 7:51

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