I am trying to set up a nokia Lumia 635 for my wife. When I set up her Microsoft account I entered her email address but the system then omitted the last 2 digits without my realising. Now, when she tries to download Apps, she gets the message to check the email XXXXXXXXX@XXXXX, but this is minus 2 digits and it is an email address that she cannot access. There is a tick box for 'typo on email' which when I click it, goes to a page that states there is a temporary problem with the service. This has been going on for over a week and I don't seem to be able to resolve this. I did a reset of the phone but it went straight to wanting the old email details again, as if it had remembered them. So, anyone got any ideas how I might sort this out, it's driving me a bit mad.
Thanks for reading.