A friend of mine has an update but can't install it because of this message "some settings are managed by your organisation".

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How can this be fixed without a reset to factory settings?

(I don't have the device with me, nor do I know the model or OS version).


Only a reset factory setting can helps you. I had the same issue on NL1020 then on a NL930. Sorry about that.

  • sorry but this is a no go... pffft
    – juFo
    May 24 '17 at 11:35
  • Resetting the phone is not an advisable for organizational account attached Windows Phones. May 24 '17 at 15:11
  • Sure that's not cool, but when a windows phone is bugged, this is the best ( and often only ) solution. May 26 '17 at 6:36

Check the Group Policies applied by the organisation to which the phone is connected.

Ask the Group Policy Administrator to apply a special group policy for your phone that will enable it to update Windows.

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