Windows Phone Stack Exchange is a question and answer site for enthusiasts and power users of Windows Phone OS. It only takes a minute to sign up.
Sign up to join this community
I'm using Opera's built-in WhatsApp web client. This works well, but after a period of time it disconnects from my phone. All I need to do is unlock the phone if WhatsApp is running or, if it's not, start WhatsApp. The client immediately reconnects.
However, it gets a bit frustrating to keep doing this. Has anyone else had this issue or managed to fix it?
I'm using a Lumia 950XL, OS version 10.0.15235.0.
It happened to me just recently on my lumia 640 (windows 10 mobile, OS version: 10.0.15063.968) after whatsapp got updated to latest version, every time i login in my whatsapp for web, it keeps disconnecting, knowing that before the whatsapp update, even when battery saving was ON i never had this issue before.
I solved it by going to settings--> type 'battery' at search bar--> click on 'Battery usage by app'--> at the whatsapp, click on it (default should be 'Managed by windows') change it to 'Always run in background'.
That should get it running all the time, even when battery saving is ON.
I have had the same problem with different Lumia 640s. Only setting the battery usage did not help. This is how I solve it (I do not know which step ultimatively solves it):
Settings--> type 'battery' at search bar--> click on 'Battery usage by app'--> at the WhatsApp, click on it (default should be 'Managed by windows') change it to 'Always run in background' (Abdulaziz Hamdan)
First of all - is your device always connected to the internet? e.g., when these disconnections happen, is your device connected to a WiFi? If not - did you enable network roaming, or made sure you have a "live" viable connection to the web, which can work while your device is idle (such as receive emails, get notifications from apps, etc.)? If so - then all you have to do is wait a bit. The device will periodically "disconnect" WhatsApp, only to bring the connection up once in a while, depending on how much you use it within a time frame. This happens to me a lot, and if I can't wait for a reply or for my message to send, I'll just "wake up" my device. If not, I'll just wait for the next communication "burst".
I'm also using a Lumia 950XL, v1.0.10.0.
Chances are you use your phone whilst in battery saver mode. Battery saver mode restricts and or shuts off some background events, and hence causing applications, in this instance, WhatsApp, to only run when opened.
Also, restricting background data has that effect too. Consider changing those options, and you will see everything working just fine
