My phone was working pretty well.. but since morning i'm unable to open any app.. whenever i click on it it takes me back to start screen. All apps are working except downloaded apps. I uninstalled some of them but i'm unable to install them again. i tried soft reset but its of no use.. can you say any other solution apart from hard reset as soon as possible as i don't want to loose my data. Mine is windows 8.1 version

  • Have you tried rebooting your phone? – Rowland Shaw Jan 10 '18 at 13:08

Have you tried to soft reset your phone? If not, hold the volume down key and power key until your phone resets.

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