my daughter has my old phone and decided to change her passcode to a different number without telling anyone what it was and now cant remember it and now can't get into the phone, I have tried turning it off and pressing the volume down and power button together and holding, but the phone just keeps turning back on and no different, I can't find where to manage devices on my google account either. I am totally stuck any advice please???

  • If you sign in (with the same account as was used when initially setting up the phone) to account.microsoft.com you should see the devices option there? – Rowland Shaw May 4 at 11:48

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