I have an HTC HD7 which had been sitting in my drawer for 4 years, it's running Windows Phone 7.8 and I want to install some apps on it through the Marketplace app but it requires me to sign in with a Microsoft Windows Live ID account, but I can't sign-in on it, did Microsoft drop the servers?

When I enter my outlook email and password and tap "sign in" it says Connecting to Windows Live... on the status bar and after less than a minute I get this error:

Can't connect

We're hacing a problem connecting to Windows Live. Make sure you have good reception, If you do, the problem may be on the other end. Wait a little wile and try again.

Marketplace app can be opened and it shows apps and games but I need to be signed-in with a Windows Live ID account to download from it. Is there any workaround or hack or solution so I can install some apps through the Marketplace or with Zune?

Edit: I've got a Dynamics 2.2 ROM on my phone which means my phone is fully unlocked, I can deploy apps etc.. Is there any hack to download apps from the Marketplace? (On phone or from the computer.)

This article shows that WP7.8 should still receive updates until 2019.


1 Answer 1


The article you linked to is from 2014 and isn't completely accurate anymore.

According to Microsoft's Lifecycle Policy, support for WP 7.8 ended on 14 October 2014, with no 5-year extended support promised.

The official WP7 support page also says that the OS is no longer supported and, crucially, "services and functionality ... will be discontinued over time". A quick search online shows that people have been reporting issues with the Marketplace since late 2017 (e.g. [1], [2], [3], [4], [5]).

If Microsoft have finally taken down the necessary back-end services for the WP7 Marketplace, I doubt there's any hack or workaround you can perform on your device to fix this. Best to accept the device is basically a paperweight and move on.

  • Thanks for writing this answer, could you kindly take a look at my edit in question?
    – Shayan
    Nov 20, 2018 at 14:27
  • @Shayan Sorry, I've never used 7.8 myself, so I cannot help you with that.
    – Indrek
    Nov 21, 2018 at 11:08
  • No probs! I think I can use it as a paperweight now xD
    – Shayan
    Nov 21, 2018 at 15:11
  • it's kinda confusing since the marketplace itself is up, so if you're logged in you can download stuff I guess. and people are reporting it occasionally working. May 9, 2019 at 17:22

Not the answer you're looking for? Browse other questions tagged or ask your own question.