I am not able to update apps in my Windows phone. When I go to store it is showing error. I am not able to back up also. If I reset my phone I will lose my contacts & messages. Help me please.

  • 1
    What error exactly do you get? What phone do you have? What version of Windows Phone or Windows 10 Mobile is it running? Does this happen with all apps?
    – Indrek
    Dec 10 '18 at 6:34

If you have an older Windows Phone 8 device, it is no longer supported. As I recall this means that the Windows Phone 8 app store is also no longer available. Windows Phone 8.1 also ended support in July 2017. Please see https://support.microsoft.com/en-us/help/4036480/windows-phone-8-1-end-of-support-faq

Contacts should be in the cloud somewhere depending how you set your Live account and whether you linked it to outlook.com or not. Email should be in the cloud as well on which ever email account you linked to your device e.g. Gmail, outlook.com etc.

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.