Question is pretty self-explanatory. I did not see anything relevant in web search results. Could you point me at some tutorials?

Details: My phone locks up at random, during various workflows. If I leave the phone in locked-up state for 5-10 minutes, it reboots all by itself, probably with a watchdog. I have contacted T-Mobile, and they promised a replacement. I am a software dev, so I'd like a stab at debugging this issue before reaching for a hardware solution.

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    Have you tried doing a factory reset? I don't think there is much you can do to diagnose it yourself. – row1 Mar 27 '13 at 1:28
  • Whilst I've not got an 8x, I have seen similar issues with other HTC devices (HTC Diamond, HTC TyTn) - I've not seen it with the Nokia Lumia though... – Rowland Shaw Mar 27 '13 at 13:41
  • There is no good way to remove the battery. I let the phone battery drain to empty overnight. Let's see if stability improves today. I am stalling before sending the phone back to T-Mobile in fear of receiving a refurb in place of a new phone. I'll report back. – GregC Mar 27 '13 at 14:15
  • Still locks up after I pressed power button for 10 seconds to reset. I am trying the vol-down + power button way to shut down and restart. Will keep you posted. – GregC Mar 28 '13 at 14:04
  • This leads me to believe I won't have luck with replacement phone: essayboard.com/2012/12/13/… – GregC Mar 28 '13 at 14:06

There is no way for you to debug or get any extra information about the operating system crashing.

I would suggest turning on the feedback option under settings->system->feedback, this way Microsoft has a chance of getting some information about the crash.

  • "Your phone has sent 0.27MB of feedback data in the past 7 days." There is a download waiting for me under phone update. – GregC Apr 1 '13 at 13:11
  • "Your phone has sent 0.39MB of feedback data in the past 7 days." – GregC Apr 5 '13 at 21:08

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