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I lost my Lumia 810, and replaced it with Lumia 920.

Now, Find My Phone doesn't seem to be working.

The 810 used to automatically update its location, and I could verify this on WindowsPhone.com.

My 920 never automatically updates itself. If I manually force a location update on the website though, it will locate it.

Also, the settings look buggy. Even though I have the feature turned on, it appears as off. It is also missing some options that were on the 810, notably one to periodically save the location.

Here's what I mean:
Windows Phone Settings / SystemWindows Phone Settings / System / Find My Phone

Are all Lumia 920's like this?

  • Not an answer, but my Nokia 920 (on EE in UK) has 'ring, lock, erase or find your phone' written underneath 'find my phone' in the settings menu and I have two tick boxes in the settings page - 'Send apps to my phone using push notifications(not SMS)' and 'Save my phone's location periodically and before the battery runs out to make it easier to find'. I would check with your phone operator. – Mark May 9 '13 at 13:14
  • @Mark Right, I remember those on my Lumia 810. Now I can't remember if there should be that on/off switch or not. – Louis May 9 '13 at 21:33
  • The screenshots you've got on your answer match my phone exactly, so I guess not, it works well for me. – Mark May 10 '13 at 8:58
  • 1
    Of course, there's irony that you lost your old phone, with the feature turned on :) – Rowland Shaw May 16 '13 at 11:07
  • @RowlandShaw Haha, I know. But I was silly enough to go out without setting up a PIN lock. Scary stuff...never again. – Louis May 16 '13 at 11:10
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Various tips in this thread on WPCentral eventually got me set.

I'm not sure if all of these steps are required or not, but they were for me:

  • Turn off find my phone
  • Force a backup to the cloud in settings > backup > app list+settings
  • Delete all your phones on windowsphone.com. It will warn you that your phone will no longer be able to connect to your account, ever, unless you factory reset it.
  • Factory reset phone. I imported my settings from the cloud and waited.
  • Once it was up and running, I turned find my phone back on (or checked that box—sorry I forgot!).

My settings look normal now (though I can't remember if the on/off switch should be there): settings > systemsettings > system > find my phone

  • i cannot find the second option i.e.., Save my phone's location periodically and before the battery runs out to make it easier to find. can you please help me..... – user3549 Dec 31 '13 at 7:57
  • I dont have the option to turn find my phone on/off.... I am from Bulgaria is there any reason why I dont have the future ? Using lumia 920 with Black nokia update ? – user3748 Jan 27 '14 at 10:22
  • You shouldn't have to reset your phone in order to get software to work. It doesn't make sense that I am logging into Microsoft.com/outlook.com with my phone - and it doesn't realize that it is one of my devices. – Scooter Jan 28 '17 at 23:30

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