Is it possible to hard reset a Windows 8 phone?

I've carried out a factory reset which has seemingly got stuck and I want to try and abort this.

I can't seem to find out whether there is a key combination which will either reset the phone or access a "system menu" or similar.


2 Answers 2


To "soft reset" a Windows Phone you press volume down + power key for 10 seconds. This is the equivalent of pulling out a battery on a phone with a removable battery.


I think you caschw is describing a soft-reset.

Windows Phone 8 hard-reset goes like this:

  • Turn off your phone.
  • Hold volume-down.
  • Keep holding volume-down and press power button for about 3 seconds.
  • Let go of the power button, but keep holding the volume down until image/icon on the screen appears.

Almost done - now proceed with the following sequence:

  • Let go of holding the volume-down and press:
  • volume-up
  • volume-down
  • power
  • volume-down

That kicks the phone into a hard-reset sequence, which should take about 40-60 seconds.

If you did all of that correctly, the phone will take you to the "Welcome to your Windows Phone, let's get started screen."

Resources: http://www.youtube.com/watch?v=bUeaGG2D52E


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