Is it possible to hard reset a Windows 8 phone?

I've carried out a factory reset which has seemingly got stuck and I want to try and abort this.

I can't seem to find out whether there is a key combination which will either reset the phone or access a "system menu" or similar.


To "soft reset" a Windows Phone you press volume down + power key for 10 seconds. This is the equivalent of pulling out a battery on a phone with a removable battery.


I think you caschw is describing a soft-reset.

Windows Phone 8 hard-reset goes like this:

  • Turn off your phone.
  • Hold volume-down.
  • Keep holding volume-down and press power button for about 3 seconds.
  • Let go of the power button, but keep holding the volume down until image/icon on the screen appears.

Almost done - now proceed with the following sequence:

  • Let go of holding the volume-down and press:
  • volume-up
  • volume-down
  • power
  • volume-down

That kicks the phone into a hard-reset sequence, which should take about 40-60 seconds.

If you did all of that correctly, the phone will take you to the "Welcome to your Windows Phone, let's get started screen."

Resources: http://www.youtube.com/watch?v=bUeaGG2D52E

protected by Community Apr 12 '16 at 20:58

Thank you for your interest in this question. Because it has attracted low-quality or spam answers that had to be removed, posting an answer now requires 10 reputation on this site (the association bonus does not count).

Would you like to answer one of these unanswered questions instead?

Not the answer you're looking for? Browse other questions tagged or ask your own question.