I bought Nokia Lumia 520, Windows 8 OS phone on May 24th. Within a week, i got an issue. If i keep my phone idle for some 10 minutes, i can't unlock the screen. I need to do a force restart by removing battery. If i won't do force restart, phone itself restarting randomly. I have done a factory reset as well, but it didn't resolve my problem. I given it to Nokia care for service, once they updated the software, next time they sent my mobile to the factory to find and fix the issue. When i got mobile back, the issue starts again within a day.

Has anyone faced this kind of issue in other Windows 8 OS Phones like HTC or Nokia?

  • 1
    I never saw I case like that. Even with WP7. Very uncommon. Jun 11 '13 at 10:42
  • 2
    No. Your phone is a lemon. Get a replacement.
    – Ripped Off
    Jun 11 '13 at 13:56
  • Have you tried resetting as mentioned here? windowsphone.com/en-us/how-to/wp8/basics/reset-my-phone
    – karancan
    Jun 11 '13 at 23:53
  • @karancan Yes, i referred the site which you mentioned while doing factory reset.
    – SuRa
    Jun 12 '13 at 5:56
  • 2
    Good news. I got new phone as replacement. Now phone is working fine.
    – SuRa
    Jul 16 '13 at 6:30

Seems like something is very wrong with your phone. Please, have it replaced with a new one. Then your issue should be resolved.

  • 2
    I got new phone as replacement. Now phone is working fine.
    – SuRa
    Jun 23 '14 at 13:38
  • 2
    @Sundar, maybe you should mark this answer as the correct one? Jun 24 '14 at 17:51

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