Windows 8 doesn't seem to properly recognize my phone.

enter image description here

You can see that windows knows I have a Windows Phone device plugged in.

enter image description here

It shows up in Devices...

Clicking on it

enter image description here

Gives me this. If I open up the Windows Phone thing.

enter image description here

It tells me to connect my phone...

It is connected. :(

  • Have you restarted both the Phone and your computer? – Hannah Vernon Aug 31 '13 at 18:09
  • 1
    I have. But I can try again soon. I'm just uninstalling all the software then will re-install, reboot, and reconnect. – Phill Aug 31 '13 at 18:13
  • 2
    Ahhhh, I got it working. It still wouldn't connect so I unplugged it, turned my pc off. Plugged it in and booted with it plugged in, picked it up that time and now theres no issue plugging it in etc. – Phill Aug 31 '13 at 18:31
  • @Phill you might want to post that as an answer – karancan Sep 1 '13 at 12:05
  • in case you still have this problem, just install Windows Media Feature Pack for Windows 10 or 8 or 7.. it will work like charm winbeta.org/news/… (for windows 10) – user13950 Aug 4 '15 at 20:06

I spent maybe two hours getting this working. In the end I:

  1. Uninstalled all software.

    • Zune
    • Windows Phone (Windows 8 App)
    • Windows Phone (Windows Desktop App)
  2. Rebooted the computer with the phone not plugged in

  3. Shut down the computer

  4. Restarted the phone

  5. Plugged it back into the computer

  6. Turned the computer back on

  7. Installed the Windows Phone app (Windows 8 app)

Everything worked fine after that.

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.