For a while now I have been unable to syncrhonise my "Windows Live" account. I get the following error when I view the account on the settings page:

We're having a problem synchronising your information. Try again later. Error code: 80070490

I am quite sure that the password is correct. The server is set to m.hotmail.com and I am using a Lumia 610 running Windows Phone 7.8.

  • 1
    Have you tried removing the account and adding it again? Sep 16 '13 at 10:45
  • 1
    Have you seen this answer from Microsoft? answers.microsoft.com/en-us/winphone/forum/wp7-sync/… Sep 16 '13 at 22:35
  • 1
    Neil: this is my primary account so cannot delete it without hard resetting the phone. Max: didn't work.
    – row1
    Sep 17 '13 at 4:15
  • I had the same problem a few days back but a simple restart did the job for me.
    – Shurmajee
    Sep 19 '13 at 4:48

It happened for me, I forgot what was the error message. Anyway it turned out to be the two steps verification thing. I created an App password but out of stupidity I deleted all my apps passwords in Hotmail's settings which caused the device to stop synchronizing. I created a new app password and updated the settings in my phone with the new password and it worked like a charm again. Maybe this is the case for you.


Change the server name to bay-m.hotmail.com

  • Consider adding more detail to this answer. Alternatively, consider commenting on the question if you have a short suggestion.
    – karancan
    Oct 24 '13 at 13:11
  • Get the same error.
    – row1
    Oct 25 '13 at 0:58

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