When using the XBox music player, sometimes the volume hangs. In such cases, when I click the volume up/down I see the volume number increase/decrease, but it doesn't affect the actual volume - music/video always plays at exactly the same volume, whether I set the volume down to 0 or all the way up to 30.

  • I haven't been able to pinpoint when this happens
  • Switching between music and video (inside XBox) does matter - at that state, both music and video volume is stuck. FM Radio is not affected.
  • Restarting the phone fixes the problem - until next time it happens...
  • Additional anecdotal evidence from a customer review (translated from Hebrew): Player sometimes gets stuck on low volume and requires a restart.
  • Phone: Lumia 920, using included earphones.

(OS version 8.0.10328.78) It appears that once in this state, the volume at turn-on time does take effect:

  1. Suppose music is playing at volume 10.
  2. You increase volume to 20 - you see "20", but music still plays at 10.
  3. You change to a different song/video - still plays at 10.
  4. Turn phone off/on (not restart, just off/on). Still plays at 10.
  5. Play a different song/video - now it plays at 20!
  6. Increase volume to 30 - you see "30", but music still plays at 20.

(OS version 8.0.10517.150) Above workaround works, and you don't need to turn phone off/on.

  • I have had this happen both with a developer Lumia 920, as well as a 520. It appears to happen at random.
    – caschw
    Sep 22 '13 at 2:27
  • I've experienced same. On that time I just change the music player. And I found that if you play a video at the same time, no issues .
    – N K
    Sep 26 '13 at 3:36
  • I've experienced this too, on a Nokia 810.
    – redtuna
    Dec 12 '13 at 23:43
  • This happens to me when I've been connected to a Bluetooth device. Killing the music app usually fixes it. Feb 18 '14 at 14:59
  • It happens to me also when I'm using headset, when it happens, i just remove my headset's jack and pull it again. The problem will be solved.
    – Kiran RS
    May 22 '14 at 4:08

I experienced this issue as well, but restarting the phone solved it.

  • 1
    I would not say that this "solves" the problem. It temporarily allows you to adjust the volume again, but this volume freezing issue will most likely happen again.
    – caschw
    Apr 18 '14 at 12:20

It might be happening because you are playing a video and then stopping it while the volume is low, as described in this forum post

  • Nope, video doesn't change. See added research in edit in original post.
    – Jonathan
    Oct 11 '13 at 10:11

Its probably a bug. It happens to me(Lumia 525) also when I'm using headset, when it happens, i just remove my headset's jack and connect it again. The problem will be solved

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