I've got a Lumia 820, and I just bought The Bones Of What You Believe, the fantastic debut album from CHVRCHES. It's playing fine through Windows 8.

If I go into the Music app on the phone and go to 'New', all the individual tracks from the album are showing up there, coverless.

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If I go into the store > music, and find the album, each track says 'in collection, buy'.

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However, there's no listing in artists, albums or anywhere else. On the Windows 8 app I've created a playlist with all the tracks, gone into the phone and checked 'Connect with Xbox Music' (this was unchecked before). No playlist is showing up either.

This is really frustrating. I just want the album in the artist / albums! How do I do that?

  • Have you tried a full power down and restart of the phone?
    – Steve H
    Sep 25, 2013 at 14:11
  • Tried that just now, no help.
    – roryok
    Sep 25, 2013 at 14:38
  • mmmmm, Is the country chosen in regional settings in Windows 8 matches the country settings in your windows phone?
    – user1977
    Sep 25, 2013 at 16:46
  • actually no... I changed it recently to debug something... changing it back now.
    – roryok
    Sep 25, 2013 at 19:42
  • Did you find the album after you change it back and restart the device?
    – user1977
    Sep 26, 2013 at 0:22

1 Answer 1


I contacted MS Support, and after trying several things that didn't work (resetting my password, disconnecting from my MS account and reconnecting, turning off and on cloud sync etc) I finally resolved the issue with a hard reset of the phone.

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