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My HTC Trophy is only able to connect to the internet if I am connected to Wi-Fi. Otherwise, I get "You might have lost your cellular data connection". This just started happening a few days ago and I am finally done waiting it out to see if it will fix itself.

I called Verizon technical support who walked me through the following steps:

  • Go to Settings > system > cellular, turn off data connection, and turn it back on
  • In the same screen, set mode to CDMA
  • Clear IE cookies/history
  • Dial *288 and go to option 1 to activate

His final step was to do a factory reset. However, because there is no way to back up my SMS messages on my WP7.5 in the year 2013, I am not doing that because I need those texts.

Edit: HaLaBi suggests I add APN settings. Here are the fields available on my phone:

APN User name Password Proxy server/URL Proxy port

I don't see any other fields.

  • This may sound silly, but have you tried restarting the phone? – user1977 Oct 8 '13 at 23:03
  • @HaLaBi I forgot to add that as one of the things I did indeed try. I've restarted it cold several times over the past few days. – oscilatingcretin Oct 8 '13 at 23:19
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    Ok, one thing is left to try, delete the APN and add a new one then select it as the active APN. – user1977 Oct 8 '13 at 23:20
  • @HaLaBi Any quick links you can point me to on how to do this? I see the Add APN option, but I don't know any of this stuff. I have Verizon 3G. – oscilatingcretin Oct 8 '13 at 23:32
  • Check the settings for Verizon here: theunlockr.com/internet-mms-settings – user1977 Oct 9 '13 at 0:23
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Several days ago while trying to fix another issue with my phone (my data connection was working fine at the time), I downloaded Connection Setup from the Marketplace. It wasn't doing what I thought it would do, so I uninstalled it. I think that's around the time when the connection issue began. I reinstalled the app just now. It didn't work at first, but, after opening it several more times, it was finally able to restore my data connection.

I am wondering if this app actually broke my connection before, taking vital settings along with it when it was uninstalled. I hate to think that I have to have this app on my phone from now on like some kind of life support, but I am getting a new phone soon, so it's not the end of the world.

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