1

If my telco is to be believed, I've been burning through ~150Mb/day since the start of the month with my phone being in my pocket / sat on the side at home (within hearing distance of my WiFi).

My email accounts are set to sync once an hour, but I've not been having excessive amounts of email (maybe averaging 3/hour over two POP3 accounts, and 1/per 3 hours for GMail).

My background tasks are all disabled, and I even closed all my tabs in Internet Explorer just in case; but can I find out what is causing this excessive data usage? And any ideas why it has only recently started happening?

|improve this question
  • It could be related to this issue with the People or Me Hub? – Neil Turner Nov 10 '13 at 22:23
  • That sounds plausible (and sounds like an acceptable answer), although I do filter my Twitter contacts out from the addressbook? – Rowland Shaw♦ Nov 11 '13 at 11:42
1

As mentioned in the comments, there appears to be an issue in the People and Me Hub on Windows Phone 7 and 8 where it uses a lot more data than normal.

Unfortunately, on Windows Phone 7 there is no way to monitor data usage on a system level. On Windows Phone 8, if you're running GDR2 (or newer), Data Sense will give you a break down of what each (system) app is using.

As this issue affects the People and Me Hub, my suggestion would be:

  1. Sign out of Twitter
  2. Sign out of Facebook

(Both are listed in Settings > Email+Accounts)

Signing out of these services will not affect the official Facebook and Twitter apps.

Update: Microsoft have said the issue was fixed on Nov 10th (update at the bottom of the article)

|improve this answer
  • Any idea if this is happening again? – Rowland Shaw♦ Feb 5 '14 at 14:13
  • I haven't noticed anything on my WP8 devices, but you'll get more widespread feedback if you post on the WP Central Forums – Neil Turner Feb 5 '14 at 15:05
  • Well, my phone allegedly used 500Mb yesterday, according to the Call Credit app... – Rowland Shaw♦ Feb 5 '14 at 16:10
0

As @NeilTurner mentions, on Windows Phone 7.5/7.8 you cannot view data usage on a per app basis detail but you might want to consider using the Counters app that will work with Windows Phone 7.5/7.8 and will at least be able to verify your telco's claims that you are using all that data.

|improve this answer
  • Thanks, I forgot about that app. As Nokia made it, it has special permissions to monitor data usage which regular 3rd party devs do not. – Neil Turner Nov 11 '13 at 17:30
  • It is also only available for Nokia phones :( – Rowland Shaw♦ Nov 12 '13 at 12:14
  • It also sucks. It arbitrarily resets, loses all the counter info, and wants you to start from scratch. – erict Nov 14 '13 at 16:02

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.