Sometimes, my music volume decreases to zero and I can't increase it using volume keys. This problem is happening when I use headsets. Any solutions for this problem?

I am using Nokia Lumia 520.

I've already tried this:

  1. Resting the phone
  2. Removing headset (everything works fine as I remove headsets)
  • 1
    Which headset you're using? – N K Dec 31 '13 at 7:53
  • 1
    Could the volume button be stuck? – Neil Turner Dec 31 '13 at 12:35
  • 1
    What have you tried to solve the problem? Include steps like restarting the phone. – caschw Dec 31 '13 at 13:43
  • Volume button is not stuck. – DDC Jan 3 '14 at 13:27
  • In case anybody researches this further, this is a widely known and persistent issue on windows phone 8.* with the usage of the included Nokia headset. This is just one of few related bug with headset and apps audio management that I repeatedly observed over the last 5 years with different windows phones. And no, Microsoft doesn't care looking at the forums. They're too busy implementing streaming for the Xbox one which nobody needs... – Sam Aug 25 '15 at 18:18

Since you mentioned it works fine when you remove the headset, try replacing the headset with another. Your phone has support for headsets that have volume controls on them. If your headphones are not seated correctly, they could be triggering the signal for the volume.

If this still persists with another headset, take a flashlight and look down the headset hole. Look for some kind of debris that may be blocking it. You may have to remove it. I have used a paperclip before for this. But be careful!

  • I am using Nokia's headset that came with the device. I checked headset hole, it is okay. As I said problem is happening randomly so still checking with other headset. – DDC Jan 2 '14 at 14:12

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.