I have a PC running Windows 7 Home Basic. I used to be able to connect my Lumia 620 to it just fine, but now I'm no longer able to. When I connect the phone to the PC, I'm not able to browse its contents. I've tried the troubleshooter and it's saying that some driver needs to be installed.

What driver do I need?


The drivers should just self install - it may be that they've become corrupted on your PC. One thing you can do, whilst the phone is connected, is to go into (from memory, as I don't have a Windows 7 PC to hand) Control Panel -> Device Manager - If you have any with a yellow warning triangle, right click and choose "Uninstall" - if you don't have any with a warning triangle, look for devices under "Universal Serial Bus devices" and uninstall the phone (it may just show as a MTP device). Then disconnect your phone, reboot, and once logged back on, reconnect your phone.


Set automatically get recommended drivers and updates for your hardware (Windows Update). And try remove and reinstall drivers for your phone



In your PC/Laptop, with your phone still connected

Go to Device Manager >> Portable Devices >> Your Phone's Name >> Uninstall (on right-click)


Go to Device Manager >> Universal Serial Bus Devices >> Uninstall (every single one of them)

And then connect your phone again to install the drivers from the scratch.

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