On my exchange account - when I receive an email with attachment and want to download it, I get this error every time:

Download didn't complete. Try again.

Taping again on the attachment has the same effect - same error again.

How can I download the attachment for my outlook account emails?

  • Do you know what version of Exchange you're connecting to?
    – Rowland Shaw
    May 16, 2012 at 20:32
  • I am connecting to exchange 2007.
    – jumbo
    May 16, 2012 at 20:59
  • My phone does the same thing when trying to download an efax pdf sent by email. I have no sync button at this level. To get the sync symbol, I have to go back to the inbox, at which point this email is no longer highlighted. What a horrible bug/glitch for an otherwise decent Windows phone.
    – user448
    Jun 30, 2012 at 2:32

1 Answer 1


You should be able to download the message following these steps:

  1. Tap the attachment and let the error message appear.
  2. Tap the BACK button
  3. Tap the Synchronize botton (the one with arrows)
  4. Return to the message - the attachment should be downloaded and available now.

Works with Exchange 2007 and 2010. This should not be happening with Exchange 2010 with SP1 installed.

Source: www.stephenwagner.com

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