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On my exchange account - when I receive an email with attachment and want to download it, I get this error every time:

Download didn't complete. Try again.

Taping again on the attachment has the same effect - same error again.

How can I download the attachment for my outlook account emails?

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  • Do you know what version of Exchange you're connecting to? – Rowland Shaw♦ May 16 '12 at 20:32
  • I am connecting to exchange 2007. – jumbo May 16 '12 at 20:59
  • My phone does the same thing when trying to download an efax pdf sent by email. I have no sync button at this level. To get the sync symbol, I have to go back to the inbox, at which point this email is no longer highlighted. What a horrible bug/glitch for an otherwise decent Windows phone. – user448 Jun 30 '12 at 2:32
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You should be able to download the message following these steps:

  1. Tap the attachment and let the error message appear.
  2. Tap the BACK button
  3. Tap the Synchronize botton (the one with arrows)
  4. Return to the message - the attachment should be downloaded and available now.

Works with Exchange 2007 and 2010. This should not be happening with Exchange 2010 with SP1 installed.

Source: www.stephenwagner.com

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