4

On my exchange account - when I receive an email with attachment and want to download it, I get this error every time:

Download didn't complete. Try again.

Taping again on the attachment has the same effect - same error again.

How can I download the attachment for my outlook account emails?

|improve this question
  • Do you know what version of Exchange you're connecting to? – Rowland Shaw♦ May 16 '12 at 20:32
  • I am connecting to exchange 2007. – jumbo May 16 '12 at 20:59
  • My phone does the same thing when trying to download an efax pdf sent by email. I have no sync button at this level. To get the sync symbol, I have to go back to the inbox, at which point this email is no longer highlighted. What a horrible bug/glitch for an otherwise decent Windows phone. – user448 Jun 30 '12 at 2:32
3

You should be able to download the message following these steps:

  1. Tap the attachment and let the error message appear.
  2. Tap the BACK button
  3. Tap the Synchronize botton (the one with arrows)
  4. Return to the message - the attachment should be downloaded and available now.

Works with Exchange 2007 and 2010. This should not be happening with Exchange 2010 with SP1 installed.

Source: www.stephenwagner.com

|improve this answer

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.