For about 2 months now, it appears that backup has been failing to backup correctly - If I kick off a manual backup, the progress works up to 98%, and then fails with a message "There was a problem backing up your settings. Try again later.":

There was a problem backing up your settings. Try again later.

Is there something I can do to resolve this, that won't cause me to lose my settings? I have been trying from a solid WiFi connection, so I don't believe it to be a temporary issue.

  • 1
    I was experiencing the same problem on an ATT Lumia 1520. Deleting the existing backup (on the manage backup page) and manually starting a new back up works. (note: it takes much longer than normal to do that manual backup) Jan 2 '15 at 15:00
  • Tried this on my Lumia 735 after receiving backup errors. Tried the back-up again...... Got to 96%...then 100% - worked!
    – user11361
    Jan 23 '15 at 17:29

Try deleting all your current backups and do a new, completely fresh one.

  • Yeah, this should possibly fix the issue.
    – whihathac
    Oct 7 '14 at 18:23
  • I can confirm this fixes the problem. Jan 2 '15 at 14:57
  • Didn't work for me... anyone know where the backup lives on OneDrive?
    – Rikalous
    Jan 29 '15 at 10:53
  • 1
    Backups won't be stored as files that you can look at in your OneDrive folder. Instead you can see all your device backups on this page onedrive.live.com/Options/DeviceBackups
    – Thomas
    Jan 29 '15 at 12:43
  • This method worked for my Lumia 925 as well.
    – Gustav
    Apr 20 '17 at 9:02

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