I tried connecting with my Dell Windows 8.1 PC using Bluetooth to sent a file from Phone. I am getting this error

enter image description here

But I can transfer files from PC to Phone. Is this any driver problem of my PC or authentication problem of Phone? How could I transfer files from Phone to PC using Bluetooth?

  • if you are trying to send music or videos it wont work. because windows phone blocks sharing of these media files due to copyright. it doesn't matter whether they are recorded from your phone or downloaded. however i have been successful in transferring photos. Sometimes your computer or phone model might not support certain types of Bluetooth profiles. for eg in your case the phone might not support sending but it might support receiving or the computer might not support sending to your specific model of phone.
    – Zany
    Jan 13, 2015 at 17:15

4 Answers 4


The easiest way to transfer files from your Windows Phone 8 to your PC is by simply connecting it through USB. You then should see it as a USB device and access photos, music etc.

You can also synchronise your photos through OneDrive and then download them on your Windows 8.1 machine.

If you need to use Bluetooth transfer, try using the "fsquirt" tool. http://plugable.com/2013/11/11/easy-way-to-use-bluetooth-to-exchange-files-with-your-phone-in-windows-fsquirt-guide

  • 2
    I am only asking for the Bluetooth file transfer!
    – Dan
    Oct 9, 2014 at 6:07
  • 1
    Have you checked the link I posted?
    – Thomas
    Oct 9, 2014 at 10:50
  • This worked for me! I paired the devices, then using fsquirt.exe tool I selected 'Receive files' and then shared the file from Phone to PC. Thanks! I think the reason is, the devices became connected only after I authenticated the PC to receive files. Is that right?
    – Dan
    Oct 10, 2014 at 6:13
  • 1
    Well afaik Windows does not know how to handle incoming files on its own, that's why you need the fsquirt tool.
    – Thomas
    Oct 10, 2014 at 20:31
  • 1
    I recommend moving the last line of your answer to the top. The earlier lines are not relevant to this question. USB might be easiest for you, but not the easiest for everyone in every situation. With onedrive, one opens a huge can of privacy-worms. Feb 4, 2015 at 3:08

I am also facing this problem. But solution is simple.... Just right click the Bluetooth icon on the task bar and select Receive a File... Then send files through Phone... Its Working.....enter image description here

  • 1
    this should be the accepted answer. Sep 23, 2015 at 9:42
  • yup agree with Nagendra, this is the best and easiest way to resolve the problem. Apr 3, 2018 at 15:16

Okay, if you are using Windows 8/8.1, follow these steps please:

  1. Go to PC settings >> PC and devices >> Bluetooth.
  2. Turn on bluetooth both on PC and your phone.
  3. Phone is discoverable for only a limited amount of time(approx. 2 minutes), when you find your phone select it and tap Pair.
  4. Compare the passcodes and press Add to add that phone to your PC's bluetooth devices.
  5. To send a file from phone to PC, open the file tap share >> bluetooth and select the destination PC.
  6. To send a file to your phone, right click on that file to open context menu >> Send to >> Bluetooth and select the phone where you want to transfer the file.

Now, if the phone is removed from your bluetooth devices list on PC, you will get error messages. Try reconnecting phone to your PC with steps 1 to 4. Thats it!

Hope it helps.

  • This is just about the pairing only. My devices are already paired. I tried pairing again by removing the devices, but getting the same error again!
    – Dan
    Oct 9, 2014 at 6:06

If your device is paired with your laptop via Bluetooth, then you should be able to transfer data from your phone to your laptop.

Some instructions:

  1. Open My Computer, where you can access your drives.
  2. There will be folder named Bluetooth (or the name of your paired device).
  3. Open that folder.
  4. Copy the data or send data to that folder.

It works when I do it.

I got the same problem as you and you can fix it by opening your Bluetooth folder located under My Computer.

  • Are you talking about the Windows Phone? See the answer which was accepted. I think Windows Phone doesn't show up as a Bluetooth device in 'My Computer'.
    – Dan
    Oct 14, 2014 at 8:05
  • There's a bug in Windows 8.1 - The bluetooth device shows up a few times, then disappears forever. The only solution is to reinstall Windows (as per MS), otherwise, you have to send files one at a time. :( This is probably why the WinPhone is being discontinued.
    – MC9000
    Nov 19, 2016 at 1:19

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