I updated my Lumia 520 to the latest Lumia Denim firmware yesterday, and now I am not able to create live folders. I have dragged one app over another but it did not work.

That is how we create them right?

  • Probably you've just updated to Lumia Cyan. Try searching for an update, and you'll find Lumia Denim. Good luck mate – user9954 Dec 21 '14 at 15:03
  • 3
    The Denim update doesn't introduce folders by itself, what "OS version" is shown in Settings > About ? – Neil Turner Dec 21 '14 at 15:34
  • Is it definitely Lumia Denim? My phone also showed Denim for a few days (even though it's still on Black), then it switched back to showing the correct Lumia version. – RareNCool Dec 23 '14 at 14:16
  • Go to settings -> Extras + info . As all say check whether its in denim and post your build number here. So that it will be easy to check .. – vembutech May 20 '15 at 10:59
  • Check what build number is shown in your lumia and update us, so that it will be easy for all to resolve your issue.. – vembutech Aug 20 '15 at 6:16

Folders are not a feature of the Lumia Denim firmware but are introduced with the Windows Phone 8.1 Update 1. Check if your OS version matches on of these:

Windows Phone 8.1 Update OS version: 8.10.14141.167, 8.10.14147.180, 8.10.14157.200, 8.10.14176.243, 8.10.14192.280, 8.10.14203.206, 8.10.14219.341, or 8.10.14226.359

Windows Phone 8 update history

protected by Community Dec 27 '14 at 16:13

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