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This question already has an answer here:

am an adult but unable to download an application.when l get to install,I get this feedback my family setup must be done.l have opened an account,joined the community but having same problem downloading. Please help me.thanks

marked as duplicate by Indrek, Neil Turner, caschw, Vitor Canova Dec 29 '14 at 12:52

This question has been asked before and already has an answer. If those answers do not fully address your question, please ask a new question.

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You have entered a wrong birthdate for your Microsoft Account. If your lucky you can still change it through the website, otherwise you'll have to contact Microsoft support or create a new account.

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