My Nokia Lumia 520 powers up, but freezes on the "Nokia" logo. I've tried a hard reset but nothing changed.

  • 3
    Sounds like you need to take it to a service centre and get it checked out. – Rowland Shaw Feb 6 '15 at 20:09

Try using the Lumia Software Recovery Tool to reinstall Windows Phone OS. (All your data will be gone, but I guess it's lost anyway.)

If this does not help you will need to have it repaired or replaced at a service center.

  • Do you know if there is an equivalent for HTC Windows Phones? – Barnstokkr Feb 10 '15 at 7:34
  • Unfortunately there is not. You'll have to get your phone to a service center for this. – Thomas Feb 10 '15 at 14:01

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